Watson's Of Cincinnati | Spa and Hot Tubs, Furniture, Pool Supplies and More

Emilio Vega

WATSON’S SHARONVILLE – TOTAL DISASTER! Loyal Customer of 20 Years Gets SCREWED! Guys, let me tell you—this is SAD. Very, very SAD. Watson’s Sharonville used to be a GREAT store. The best in my eyes. But what happened here? Total collapse. I’ve been a LOYAL customer for 20 YEARS—two decades!—spending BIG money on their so-called “high-quality” products. And let me tell you, their prices? Through the ROOF. You want quality? You pay a FORTUNE. But guess what? The quality? GONE. DISAPPEARED. Back in June 2020, I bought a pricey outdoor table set my wife and I loved. We paid a premium because, let’s face it, Watson’s isn’t exactly Walmart. You’re here for “quality,” right? Fast forward to 2025, and the table’s already falling apart. Not what I expected after dropping serious cash. I went in today (2/22/25, 1:05 PM) and talked to Kelly in the service department. She was polite, but here’s the kicker: Watson’s doesn’t stand behind their products. They told me to go through the manufacturer’s one-year warranty—which expired three years ago. Seriously? For a “high-end” store, that’s weak. Wouldn’t you agree? Kelly couldn’t do JACK. They sell you a “luxury” product with a ONE-YEAR warranty? ONE YEAR! That’s a JOKE. A bad joke. And Watson’s? They don’t stand by their products. They don’t stand by LOYAL customers. They just say, “Go talk to the manufacturer” PATHETIC. Let me tell you—when you’ve spent DECADES supporting a business, you expect RESPECT. You expect LOYALTY in return. Watson’s? They’ve forgotten what LOYALTY means. They’ve forgotten how to TREAT customers. Here’s the thing: Loyalty should go both ways. Watson’s, if you’re reading this: This isn’t about a broken table. It’s about valuing the customers who’ve kept your lights on for decades. A little flexibility—a refund, store credit, an exchange, something—would’ve saved this review. Instead, I’m left wondering why I ever trusted you with my money. To anyone shopping here: Buyer beware. That “quality” comes with zero safety net once the manufacturer’s warranty expires. Hoping Watson’s does the right thing and reaches out with a solution.

Raymond Barrish

Watson’s did everything they said they would and the delivery came on time and installation went smoothly. I also appreciated the follow up call with info about learning more about caring for my spa for the long haul. It’s a commitment- if you want it to last for a long time- so this is an important part of their service and follow up. Highly recommend!

Jill Bird

I have been a customer for years and have always received incredible service. Most recently I went in to look at furniture and Patty Feldman went above and beyond to address my needs. Since she is a designer, she also helped me with measurements and spacing to make sure that the furniture fit. I would highly recommend using her.

Joyce Steele

Watson's has a wide variety of patio furniture from which to choose. Our salesman was helpful, but not pushy. He showed us a set that fit us and our budget. So many places have only furniture for taller people, but they had several sets with a shorter seat depth for my shorter legs. He also found a narrow side table to coordinate with the set we selected. Great customer service!

Rebecca Shinault

A young man named Kody arrived at our house Exactly When he said he would be here! He was so knowledgeable and pinpointed the problem within a few minutes! He was so courteous and well mannered. Very kind and helpful. A model for what all service professionals should be. A very positive asset to this company! I would give him 10 stars!