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Our Refund Policy

If you are not fully satisfied, Watson's will cheerfully refund any deposit and full purchase price* on most unused and unopened merchandise purchased in-store or from Watsons.com within 30 days of purchase. Your receipt must accompany any return. 

All Special Orders are manufactured to your custom specification and therefore require a 50% non refundable deposit. Closeouts, floor models and special orders may not be returned or exchanged.

For online returns, please see details below. For in-store returns, please visit your local Watson’s. Customers will receive a refund on their original form of purchases, within 5-7 business days. If you paid by check or if the amount of refund is in excess of $100 you will receive your refund by mail in approximately 10 days. For online returns, after receipt of and inspection of returned merchandise, the customer will receive a refund on their original form of purchase within 5-7 business days.

Request a Return for Online Purchases

To return an online purchase:

  1. Submit an “Online Order Return Request” by visiting www.watsons.com/online-returns.

  2. Upon receipt of your request, a member of the Watson’s customer service team will contact you to confirm your submission was received and to assist with any questions.

  3. Once you've received approval from a Watson's representative, return all orders in their original packaging, including instructions, to:

Attention: Online Order Returns (Order #xxxxxxx)
2875 E. Sharon Road 
Cincinnati, OH 45241

Customers may use the carrier of their choice for any returns. We highly recommend customers ship all items via a trackable method and include appropriate insurance coverage based on the value of the item(s).

Note: All costs affiliated with return shipping and insurance are the sole responsibility of the customer. Watson’s will not be responsible for lost or damaged items sent back for return.

*All returned products (with the exception of pool and spa chemicals or accessories) are subject to a 15% restocking fee upon inspection. The customer is responsible for all shipping costs.

If you need further assistance, please contact us.