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Shipping & Delivery
Many products in the watsons.com catalog are available for online shopping and can be shipped to homes within the contiguous United States
In-store customers can arrange delivery within a 50 mile radius of the store location.
Online customers can calculate shipping costs, choosing from a selection of UPS and FedEx rates for pool and spa chemical & accessory products. These products can ship nationwide. Customers within a 50 mile radius of the store can choose from local delivery and set-up or choose buy online pick-up store for most products.
If there is not a option to add a item to your cart the item may be out of stock and or unavailable for shipping within your area at this time.
You will receive an email confirmation with a tracking number when the order is shipped. Most delivery times in the continental U.S. range between 2 and 5 days depending on location.
Watson's is not responsible for lost or misplaced package(s) once package(s) have been signed for at the address provided when the order was placed.
When will Watson's ship my order?
Watson’s currently ships Monday through Friday.
Most orders placed before 5 p.m. ET will ship the next business day.
You will be emailed with a tracking number at the time of shipment.
For any items that may be out of stock at the time of packaging, Watson's will ship partial orders and send any back-ordered items at a later date.
Shipping pool or spa chemicals
Watson's ships these items via UPS or Fedex, depending on the type of product or service selected at time of checkout. Your pool or spa chemicals could arrive separately from the rest of your ordered items.
Some products require an adult's signature for receipt of package. This includes any Chlorine or Non-Chlorine Blast material that has a total weight of 5 pounds or more.
After the final attempt has been made to deliver a "Signature Required" package, our shipper is required to return the product to our warehouse.
How can I get assistance with an online order?
Use the chat bubble in the lower left of your screen.
During our standard business hours, we respond live to customers in the order messages are received. During non-business hours, you can leave a message for our team.
Alternatively, contact us for quick assistance by phone or email.