Watson's Of Louisville | Spa and Hot Tubs, Furniture Pool Supplies and More

Justin Adair

Prices are inflated. Do not buy chems unless a sale early pool season. Watch actual pool prices and sales. They arent the cheapest and dont listen to their sales pitch of being the best pools and best installers, etc. They are a brand like any other with pros and cons and cheaper competition. Even those pre season chemical prices are high compared to some competition. Be creative because ph+ is literally baking soda. But ph+ slapped on it so they charge an arm and leg. 15lb bag at sams club for less than $10. Alkalinity plus is just soda ash. Cheaper online. The mineral pools are known to cause hard metal reaction in blong hair (turns hair green). They don't tell you that when they sell you on the "less chlorine" sales pitch. Also with a specialized chlorination system, you are kinda stuck buying the chlorine cartridges from them. They aren't cheap. The pool has flaws and go full resin or not at all. Partial resin is just a sales gimmick and lifetime warranty is barely covered on any parts. Those are plastic parts, not resin. SMH. Caps have design flaw and crack though manufacturer won't change it. Watsons management did take care of me and replace these caps for free after only two seasons though they were technically one yr warranty. Again, sales pitch said it was covered under the lifetime resin bit. Good and bad, installer from Watsons used way too much silicon caulk and restricted water flow in connections causing pressure issues my first year and I used twice as much here chlorine as anticipated or told. They did little to rectify that issue. I took it all apart and redid the plumbing with pipe dope and no silicon. They did give me a silicon pressure band replacement for free that goes in bottom of cartridge housing and a larger diameter jet head to use. Hoses burst in the first season, likley cause of pressure issues from the silicone, and they did replace them for free once i asked. They did try and help resolve the issues but that was parts department. Sales guys know very little about the hardware and product itself. But there are some very nice and honest parts people.

sandra davidson

We were looking for a small liquor cabinet/ wine rack. They did not have one that worked for us, but since we had been shopping for a reclining, zero gravity love seat we decided to ask our salesman Todd Brown if they had any in stock. They had one with all the features we had been looking for. The service was great. I called the next day after checking our space, and purchased it.

Gemini McCrady

Watson's of Louisville is a great company to work with when looking for your pool. They'll answer your questions or concerns in a timely manner. Whether you text, email or call, you'll have friendly service. My coworker referred me with great reviews. Now I'm a Watson's customer.

Michele O'meara

We have bought our pool (which is 20 years old now), spa and tanning bed all from Watson's. Great experience and sales people. Their products are amazing.

Brad Biggers

Unfortunately, 1 star is the lowest rating possible. Watsons of Louisville deserves zero stars. Please consider all other options before buying anything here. We have purchased a couple of outdoor patio sets here over the years with no complaints. Buying a hot tub here was the biggest mistake I have ever made. The hot tub itself is great. Hot Springs produces a quality product that we love, it is unfortunate that Watson’s is the dealer. The wrong tub was delivered, eventually the correct tub was re-ordered and dropped off. The installation of the hot tub audio equipment was so disappointing I ended up reading all the Hot Springs installation materials and correcting it myself. I could go on for days about how this was handled from the sales staff to the owner, it was pitiful. I never felt like a customer, they have spoken to me like I should be thanking them for even answering the phone. Not another dollar of my money will be spent at Watson’s of Louisville.