COVID-19 Updates

Important Showroom Update - Customer Face Coverings Required: In accordance with national, state and local guidelines, a face mask is required to enter all Watson's showrooms.
Product Availability & Order Fulfillment: COVID-19 continues to impact worldwide supply chains and present shipping challenges. We continue to do our best, to estimate accurate product lead times and fulfill orders, based on current market conditions. Please be aware that lead times may change and the we continue to fulfill orders as quickly as possible. Due to a higher volume of online orders, some customers may experience an additional 3 days of processing time. You will receive a shipping confirmation when your order is on the way.

To our valued Watson’s customers

The health and safety of your family and our Watson’s family is our top priority. We continue to take that commitment as seriously as ever. We are taking actions in all our stores and warehouses to comply with recommendations from public health agencies and local health departments.

Below is an overview of what you can expect from Watson’s to protect your family and ours.

More ways to shop how and where you want

Looking for Financing?

We're proud to partner with Wells Fargo for our Watson's card. You can apply for a credit decision here and take advantage of special financing on products storewide, even while are retail locations are closed.

Free pick-up now available at select locations

While some of our Watson's locations are temporarily closed we have a variety of ways to still serve you. As more and more items become available for purchase online, we’re launching free pick-up for online orders. This service will be available for customers within a select radius of our Cincinnati, OH location. We aim to expand this offering to other stores as soon as possible. Additionally, a number of Watson's locations are offering assistance with credit card orders placed over the phone and are providing free curbside pick-up. This applies to Chemical & Accessory orders only. Please find your store below and contact them for more information.

  • Cincinnati - 2721 E Sharon Rd, Cincinnati, OH 45241 – (513)-326-1100
  • Louisville - 3401 Ruckriegel Pkwy, Louisville, KY 40299 - (502) 267-2333
  • Dayton - 2590 E Whipp Rd, Dayton, OH 4544 - (937) 436-9600
  • Grand Rapids - 3640 29th St SE, Kentwood, MI 49512 - (616) 285-2900
  • St. Louis - 2620 Muegge Rd, St Charles, MO 63303 - (636) 940-1118

How we’re handling daily shipments & deliveries

Our team is delivering and shipping daily.

All items are undergoing appropriate and thorough cleaning before delivery.

Your driver and delivery teams will wear disposable masks, gloves and booties when entering your home.

Social distancing (6 feet between) will be enforced, including between you and the Watson’s team.

How we’re protecting Watson’s and the team

Employees will have a temperature scan when entering the building, and anyone with any symptoms or who might have been exposed to coronavirus is required to stay home.

Employees will wear masks.

Increased deep cleaning and sanitation of frequent touch points, like surfaces and handles.

What you can expect if you shop in store

In accordance with national, state and local guidelines, a face mask is required to enter all Watson's showrooms.

Social distancing (6 feet between) will be enforced for anyone inside our showroom (including both employees and customers). This includes appropriate markers and signage in checkout locations & in our service department.

In accordance with state and local regulations, we’re limiting the number of customers allowed at one time in select stores due to size. If we are at capacity, you will be asked to wait outside.

Example capacities include:

  • All Accessory Stores: 10 customers
  • Service Departments: 2 customers

We encourage all customers to take advantage of the opportunity to schedule an in-store appointment prior to visiting one of our locations. That way, you can minimize your wait time.

Appointments can be scheduled by phone, Live Chat or by visiting

Contactless payment methods are encouraged. Android and Apple Pay will now be accepted.

What you can expect if you schedule an in-home consultation

Employees will have a temperature scan before leaving for any homes.

Employees will wear masks.

All parties are expected to do their best to practice social distancing (6 feet between).

CDC addresses pool & spa safety

There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs, according to the the Centers for Disease Control and Prevention posted on its site. The CDC noted that it’s critical to maintain proper operation and disinfection of your pool to remove or inactivate any virus.

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If you have any questions — whether it’s a product you’re interested in, a question about an existing order or a service-related question — please contact us.

Fill out the Contact Us form or call our your local showroom.

Contact Us