Watson's Of Grand Rapids | Spa and Hot Tubs, Furniture, Above Ground Pools and Supplies

Brian Koch

I'm between 3 and 4 stars and gave it 4 stars because the install people were great and got the pool up quickly, and it looks great. Our sales person was also super nice and somewhat knowledgeable. One thing that was definitely a negative was when the office called to set the install date, we talked about our underground sprinkling. We were told that they were great and would move the water hose so we could relocate it. When I talked to the gentleman who leveled out the ground he made it perfectly clear he would not do that and if he hit it, he hit it and it was up to us to get it fixed. Had that been said upfront, I would not have been slightly upset when he showed up and told me that day. I would have had it moved before he got there. The other thing is when the dump truck dropped off the sand on our driveway the guy who did the ground leving in a Bob Cat said he had to charge us $25 to move the sand (less than 150 feet) and if he happened to destroy the driveway (he didn't) it was on us to get it fixed. In the end, the pool looks great, and I can't wait to use it. Just make sure you ask any and all questions and make sure you verify the answers given.

Robert Dame

We had a great experience buying our outdoor furniture. Kevin was very informative and answered all of our questions. We highly recommend Watson’s!

Kammie Whitten

We purchased a spa and the salesperson Ronda was amazing from the time we walked in the door to the signing of the papers. To the many text messages to ask questions, she was very helpful. Matt delivered it today, him and his helper were very friendly. He called ahead of time to let us know they were on their way. Took the time to show us how to fill the spa and access the control panel. Definitely recommend him he was very knowledgeable.

Pete Severson

Johnathon was extremely helpful and knowledgeable about the products and helped us get the exact new outdoor dining set for our family which now includes six grandchildren and we will all be able to eat at one table now. So excited to get our new set this year

Matt Karek

I used Matt Mitchell with Mitchell’s Muscle Movers to move my old hot tub and install the new one. Matt and his team were wonderful. We were out of town when the hot tub got delivered and he FaceTimed me to explain the set up and answer all of my questions. I would definitely recommend him!